At Dews Door, we understand the importance of monitoring the rapidly evolving Coronavirus, or COVID-19 situation.

We want you to rest assured we are taking the necessary precautions to help protect our clients and staff as well as developing a contingency plan to minimize any disruption in service levels.

We thought it would be helpful to provide an update on what we are doing to address COVID-19:

• Our offices, trucks, tools and equipment are being sanitized on an increased schedule

• Employees are following increased hygiene policies, including increased hand washing for at least 20 seconds, with soap and hot water, using proper hand washing techniques.

• Sanitizers with at least 60% alcohol content are also used in addition to hand washing 

• Trucks are equipped with hand sanitizers for when hand washing is not available

• Hand sanitizer is available in the office for clients and staff to use.

• Avoid touching their face.

• We have asked any employee that is not feeling well to stay home and to consult with us and their doctor prior to return to work.

• Employees who have travelled to any high-risk Coronavirus areas (see website below) or have been in close proximity to anyone that has done so, to self isolate for 14 days.

• High risk Coronavirus areas can be found, regularly updated, here on the CDC website:

https://www.cdc.gov/coronavirus/2019-ncov/travelers/after-travel-precautions.html

• We have adopted a no-handshake policy.

• We are encouraging our employees, families and business associates to practice social distancing and always stay 3 feet from people.

• We will gladly accept credit card payments via phone or checks by mail.

• We will be implementing electronic proposals.

• We encourage Telephone or Text consultation with technicians and clients on the job site to minimize direct person-to-person contact. 

• We won’t go into your house and will stay in the garage.

• We will call upon arrival. If you want to, you can open the garage and go back inside. Upon completion, the technician will call you back a 2nd time to let you know the job is done.

• Wear gloves as needed.

• Use hand sanitizers before and after going into your garage.

• Wipe down wall controls, remotes and keypads before we leave.

• If you and people around you are in good health, you can discuss your project in your garage. If not, discussion over the phone is safer.

• We won’t require a mandatory signature. Instead, an email confirmation will do the same. 

Our service technicians are in your homes and businesses and we want to cooperate with any special procedures you may have. Please let us know if there are any instructions in addition to the steps outlined above that you would like us to follow when on site. We may ask you, before attending your home or business if there is anyone on quarantine on the premises and are compassionate that you may ask the same of us. 

It is unclear how long these restrictions will be in place or how the guidelines will evolve at this time. We are encouraging our employees and clients to follow the protocol for hygiene and COVID-19 prevention as updated on the Centers for Disease Control website,